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OpenXPKI::Server::Notification::RT

Section: User Contributed Perl Documentation (3)
Updated: 2008-09-30
Index

Name

OpenXPKI::Server::Notification::RT - Notification via Request Tracker (RT)

Description

This class implements a notifier that sends out notification viaBest Practial Solution's RT (Request Tracker) software.

Functions

*

START

Is the constructor. Sets the RT specific attributes (URL, username,password, timeout) from the XML configuration.

*

open

Opens a new ticket at the RT instance. Returns the ticket ID ofthe freshly created ticket.

*

correspond

Sends correspondence to the ticket owner and possibly other peopleusing RT.

*

comment

Comment on a RT ticket

*

set_value

Sets the value of an RT ticket field. Currently does not seemto work with custom fields.

*

link_tickets

Can be used to link two tickets to each other.

*

Closes a given RT ticket.

*

get_url_for_ticket

Returns the URL for a given ticket.

*

__pre_notification

Called by the parent notify() before a notification takes place.Calls __instantiate_rt_client() and __login() to prepare for theactual notification.

*

__instantiate_rt_client

Tries to instantiate the RT::Client::REST object.

*

__login

Tries to login to the RT instance.

*

__parse_content

Used by both comment and correspond to parse the given content intoa header and body part, extracting Cc and Bcc addresses for thecalls.

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