| Name : otrs
| |
| Version : 2.2.6
| Vendor : openSUSE Build Service
|
| Release : 7.2
| Date : 2008-06-06 19:46:39
|
| Group : Applications/Mail
| Source RPM : otrs-2.2.6-7.2.src.rpm
|
| Size : 45.77 MB
| |
| Packager : (none)
| |
| Summary : The Open Ticket Request System.
|
Description :
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
Feedback: feedbackAATTotrs.org
Authors:
--------
Carsten Gross < carsten at siski.de>
Christian Schoepplein < cs at otrs.de>
Franz Breu < breu.franz at bogen.net>
Fred van Dijk < fvandijk at marklin.nl>
Lars M�LLER < lars at m5r.de>
Nicolas Goralski < ngoralski at oceanet-technology.com>
Richard Kammermayer < rk at otrs.de>
Stefan Rother < sr at otrs.de>
Thomas Raith < tr at otrs.de>
Vladimir Gerdjikov < gerdjikov at gerdjikovs.net>
Martin Edenhofer < me at otrs.de>
OTRS is an Open source Ticket Request System with many features to manage
customer telephone calls and e-mails. It is distributed under the GNU
General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD,
OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer
them with a team of agents? You\'re going to love the OTRS!
Feature list:
Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
Finnish, French, German, Italian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with attachment support
- easy and logical to use
Email-Interface:
- PGP support
- SMIME support
- MIME support (attachments)
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- email-notification to the agent by new tickets, follow ups or lock timeouts
Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status and actions taken on ticket
- abaility to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other email addresses
- Ticket can be moved to a different queue (this is helpful if emails are
for a specific subject)
- Ticket priority
- Ticket time accounting
- Ticket merge feature
- Ticket ACL support
- content Fulltext search
System:
- creation and configuration of user accounts, and groups
- creation of standard responses
- Signature configuration per queue
- Salutation configuration per queue
- email-notification of administrators
- email-notification sent to problem reporter (by create, locked, deleted,
moved and closed)
- submitting update-info (via email or webinterface).
- deadlines for trouble tickets
- ASP (activ service providing) support
- TicketHook free setable like \'Call#\', \'MyTicket#\', \'Request#\' or \'Ticket#\'
- Ticket number format free setable
- different levels of permissions/access-rights.
- central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
- user authentication agains database or ldap directory
- easy to develope you own addon\'s (OTRS API)
- easy to write different frontends (e. g. X11, console, ...)
- own package manager (e. g. for application modules like webmail, calendar or
filemanager)
- a fast and usefull application
SuSE series: ap
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