| Name : otrs
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| Version : 2.1.7
| Vendor : Fedora Project
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| Release : 1.el5
| Date : 2007-06-06 21:05:02
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| Group : Applications/Internet
| Source RPM : otrs-2.1.7-1.el5.src.rpm
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| Size : 20.69 MB
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| Packager : Fedora Project < http://bugzilla_redhat_com/bugzilla>
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| Summary : The Open Ticket Request System
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Description :
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
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