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otrs rpm build for : Mandriva 2010. For other distributions click otrs.

Name : otrs
Version : 2.4.7 Vendor : Mandriva
Release : 6mdv2010.1 Date : 2010-05-06 20:17:21
Group : Networking/Other Source RPM : otrs-2.4.7-6mdv2010.1.src.rpm
Size : 56.72 MB
Packager : Luis Daniel Lucio Quiroz < dlucio_mandriva_org>
Summary : The Open Ticket Request System
Description :
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.

Feedback: feedbackAATTotrs.org

OTRS is an Open source Ticket Request System with many features to manage
customer telephone calls and e-mails. It is distributed under the GNU
AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You\'re going to love the OTRS!

Feature list:

Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
Finnish, French, German, Italian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with attachment support
- easy and logical to use

Email-Interface:
- PGP support
- SMIME support
- MIME support (attachments)
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- email-notification to the agent by new tickets, follow ups or lock timeouts

Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status and actions taken on ticket
- abaility to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other email addresses
- Ticket can be moved to a different queue (this is helpful if emails are
for a specific subject)
- Ticket priority
- Ticket time accounting
- Ticket merge feature
- Ticket ACL support
- content Fulltext search

System:
- creation and configuration of user accounts, and groups
- creation of standard responses
- Signature configuration per queue
- Salutation configuration per queue
- email-notification of administrators
- email-notification sent to problem reporter (by create, locked, deleted,
moved and closed)
- submitting update-info (via email or webinterface).
- deadlines for trouble tickets
- ASP (activ service providing) support
- TicketHook free setable like \'Call#\', \'MyTicket#\', \'Request#\' or \'Ticket#\'
- Ticket number format free setable
- different levels of permissions/access-rights.
- central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
- user authentication agains database or ldap directory
- easy to develope you own addon\'s (OTRS API)
- easy to write different frontends (e. g. X11, console, ...)
- own package manager (e. g. for application modules like webmail, calendar or
filemanager)
- a fast and usefull application

RPM found in directory: /mirror/carroll.cac.psu.edu/pub/linux/distributions/mandrakelinux/official/2010.1/i586/media/contrib/release

Content of RPM  Changelog  Provides Requires

Download
ftp.gwdg.de  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.gwdg.de  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.gwdg.de  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.gwdg.de  otrs-2.4.7-6mdv2010.1.noarch.rpm
bo.mirror.garr.it  otrs-2.4.7-6mdv2010.1.noarch.rpm
bo.mirror.garr.it  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.icm.edu.pl  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.icm.edu.pl  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.pbone.net  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.isu.edu.tw  otrs-2.4.7-6mdv2010.1.noarch.rpm
ftp.isu.edu.tw  otrs-2.4.7-6mdv2010.1.noarch.rpm
     

Provides :
otrs

Requires :
perl(XML::FeedPP)
perl(Getopt::Long)
perl(Net::IMAP::Simple::SSL)
perl(DBI)
perl(MIME::Parser::Reader)
perl(Date::Parse)
perl(POSIX)
perl(File::Spec)
perl(IO::Seekable)
perl(Digest::MD5)
perl(Exporter)
perl(Config)
perl(CGI)
perl(Convert::BinHex)
perl(MIME::Entity)
perl(IO::Handle)
perl(Date::Pcalc)
perl(Net::LDAP)
perl(Net::IMAP::Simple)
perl(MIME::Parser::Results)
perl(Apache2::Const)
perl-base
perl(LWP::UserAgent)
perl(Carp)
perl(IO::Socket::SSL)
perl-CGI
perl(CGI::Fast)
perl(MIME::WordDecoder)
perl(Sys::Syslog)
perl(IPC::SysV)
perl(Mail::Mailer)
perl(Mail::Address)
perl(IO::InnerFile)
perl(Mail::POP3Client)
perl(Mail::Field::Generic)
perl-DBD-mysql
perl(MIME::Tools)
perl(GSSAPI)
apache-mod_perl
perl(MIME::Parser::Filer)
perl(Apache2::ServerUtil)
perl(Digest::HMAC_MD5)
perl(FileHandle)
/bin/sh
perl(Apache2::Connection)
perl(Date::Format)
perl(Symbol)
perl(Mail::Header)
perl(File::Path)
perl(ModPerl::Util)
perl(Errno)
rpmlib(CompressedFileNames) <= 3.0.4-1
perl-Date-Calc
perl(Net::Cmd)
perl(MIME::Words)
perl(File::Find)
rpmlib(PayloadIsLzma) <= 4.4.6-1
perl(File::Copy)
perl(Crypt::PasswdMD5)
perl(IO::Lines)
perl-Net-DNS
perl-MIME-tools
perl(Algorithm::Diff)
perl(FindBin)
perl(Net::SMTP)
perl(Authen::Radius)
perl(Fcntl) => 1.30.0
perl(MIME::Field::ContDisp)
perl(MIME::QuotedPrint)
perl(SOAP::Transport::HTTP)
perl(MIME::Field::ConTraEnc)
bash
perl(MIME::Body)
perl(IO::ScalarArray)
perl(MIME::Field::ParamVal)
perl(XML::TreePP)
perl(MIME::Decoder)
perl(Mail::Util)
perl(Net::POP3)
perl(Compress::Zlib)
perl(Time::Local)
perl(Apache2::RequestUtil)
perl(Data::Dumper)
perl(IPC::Open2)
perl(MIME::Base64)
perl(MIME::Decoder::Base64)
perl-Compress-Raw-Zlib
perl(Getopt::Std)
perl(Mail::Internet) => 1.280.0
perl-MIME-Base64
rpmlib(PayloadFilesHavePrefix) <= 4.0-1
MySQL-server
perl-DBI
perl(File::Basename)
perl(MIME::Parser)
perl(File::Temp) => 0.180.0
perl(MIME::Head)
perl(List::Util)
perl(Mail::Field) => 1.50.0
perl-Authen-SASL
perl(MIME::Field::ContType)
perl(CGI::Carp)
perl-Digest-MD5
perl(Net::SMTP::SSL)
perl(Encode)
perl(IO::Socket)
perl(IO::File)
perl(IO::WrapTie)
perl(Text::CSV)


Content of RPM :
/etc/httpd/conf/webapps.d/otrs.conf
/usr/share/doc/otrs
/usr/share/doc/otrs/ARCHIVE
/usr/share/doc/otrs/CHANGES
/usr/share/doc/otrs/COPYING
/usr/share/doc/otrs/COPYING-Third-Party
/usr/share/doc/otrs/CREDITS
/usr/share/doc/otrs/INSTALL
/usr/share/doc/otrs/INSTALL.RedHat
/usr/share/doc/otrs/INSTALL.SuSE
/usr/share/doc/otrs/README
/usr/share/doc/otrs/README.database
/usr/share/doc/otrs/README.webserver
/usr/share/doc/otrs/TODO
/usr/share/doc/otrs/UPGRADING
/usr/share/doc/otrs/X-OTRS-Headers.txt
/usr/share/doc/otrs/de
/usr/share/doc/otrs/de/pdf
/usr/share/doc/otrs/de/pdf/otrs_admin_book.pdf
/usr/share/doc/otrs/en
/usr/share/doc/otrs/en/pdf
/usr/share/doc/otrs/en/pdf/otrs_admin_book.pdf
/usr/share/doc/otrs/manual
/usr/share/doc/otrs/manual/de
/usr/share/doc/otrs/manual/de/pdf
/usr/share/doc/otrs/manual/de/pdf/otrs_admin_book.pdf
/usr/share/doc/otrs/manual/en
/usr/share/doc/otrs/manual/en/pdf
/usr/share/doc/otrs/manual/en/pdf/otrs_admin_book.pdf
/usr/share/doc/otrs/otrs-database.dia
There is 2281 files more in these RPM.