| Name : otrs
| |
| Version : 2.0.4
| Vendor : PLD
|
| Release : 3
| Date : 2006-10-01 20:55:03
|
| Group : Applications/Databases
| Source RPM : otrs-2.0.4-3.src.rpm
|
| Size : 10.70 MB
| |
| Packager : PLD bug tracking system ( http://bugs_pld-linux_org/ )
| |
| Summary : The Open Ticket Request System
|
Description :
OTRS is an Open source Ticket Request System with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris,
AIX, FreeBSD and MacOS X. Do you receive many e-mails and want to
answer them with a team of agents? You\'re going to love the OTRS!
Feature list:
- web-interface: easy and logical to use, with agent, admin and
customer views, themes support, multi language support, customizable
templates, attachments support
- email-interface with MIME attachments support, dispatching mail via
address or x-header, autoresponders for customers, notifications to
the agent
- tickets with customizable views, locking, replying, autoresponders,
history, ability to add notes, email bouncing/forwarding, priorities,
time accounting, content full-text search
- system with creation and configuration of user accounts, groups,
standard responses, signatures, notifications for administrators and
problem reporters, deadlines for trouble tickets, settable ticket
number format, different levels of permissions/access-rights, central
database (MySQL, PostgreSQL, ...), user authentication against
database or LDAP directory, easy addons and frontends development.
|
